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GUARANTEE
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Guarantee and Returns
At The Leather Shop, we want you to be 100% happy with your purchase. To be assured of this always do the following.
1. Check your parcel in front of the person who delivers it. If it is damaged in any way, open it and check the contents are O.K. If the contents are damaged, get the delivery person to sign that he has seen that the goods have been damaged in transit. Contact us straight away.
2. If you are not happy with your purchase, and it is not an item that has been personalized. You can return it unused within 30 days of purchase, and we will give you a full refund.
3. If your purchase is faulty in any way, we will replace it, if it is returned unused within 30 days.
4. If in the course of normal, everyday wear, a zip, popper, rivet, buckle or strap breaks or fails. Please return the item and we will repair or replace it, free of charge for up to 1 year. If the item is more than 1 year old, contact us. More likely than not we can repair it free of charge, but you will have to pay the postage. By the way, normal wear and tear does not include... Being chewed by children or pets, going mouldy by being stored in damp place or using the item in some way other than what it was intended for. (You can’t tow a car with a belt without some type of damage).
5. If you have incorrectly measured a length for a belt, we need to talk. If it’s too long, no problem. I can shorten it. If it’s too short...... Well like I said , we need to talk, contact us.
6. We carefully inspect every item before it is shipped, to ensure that you receive the very best quality goods. We look for any cuts or scuffs on the leather and any scratches or faults to the hardwear that is fitted (buckles, poppers etc.) Vein markings, wrinkles and scar tissue are part and parcel of a real leather item. They show that the item is made from full grain cowhide,(click About Leather). No guarantee can be given on colour accuracy, as every hide takes dyes differently, and your colour monitor may show colours differently to ours. We do make every effort to keep colours about right, as we don’t want you to buy what you think are matching items and then find out they’re not.
In the 16 years that we have been trading, we have had very few returns. Those that we have had, we have dealt with quickly, without fuss or argument. We want you to be happy with our products. We want you to buy more products. We want you to tell your friends. In a time when high priced, designer label goods fall apart in a matter of months, you will really appreciate a good handmade leather item that looks better with time, not worse. Whether you’ve bought a belt, a briefcase or a keyring, you will get years of use from it, and that really is guaranteed.
Guarantee
Give us a look on Facebook.See what we've been doing in the last few days.
Decuero Leather now has a "Comments Box". You can leave a comment about items you've purchased, (good or bad), or see other peoples comments.
COMMENTS BOX